People come to your website for many reasons. Maybe they want to ask a question about your senior care services, or set up a time for a tour (assisted living), or perhaps they’re just browsing. But regardless of why they’re there, you have an opportunity to engage with them and give them a great experience with live chat.
Ask us how you can get website instant text for free!
Let’s take a quick look at whether you should consider adding live chat to your website in the first place.
Live chat widgets are most often used when a site visitor has a question that they want to be answered quickly. By giving them this option, you can engage faster, get them on the phone faster, and reassure them that your senior care business is the right choice.
The first thing you’ll need to consider is whether you’ll be able to monitor the live chat feed, at least during business hours. For most small businesses though, it would work to assign a salesperson or office manager to pay attention and respond to the occasional inquiry.
So, if your business is interested in providing a great customer service experience and closing more sales, and you have someone that can monitor and respond to the messages you receive, we highly recommend adding live chat to your website.
Your “messaging command center” keeps all your messages in one place and makes it easy to manage conversations at scale.
Automatically track customer status, add notes, and see the complete activity history of every lead. It’s like your favorite email client, but for messaging.
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